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The Warehouse!
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HELP SECTION
Network Congestion
Due to the amount of traffic we receive, you may occasionally encounter some network lags or problems logging on to The Warehouse. If you find that you cannot enter the web site, but you have done so successfully in the past, please continue to try as the number of users is in constant flux. If, after repeated attempts to log on, you still can't get in, give us a call at (434) 984-6850 and ask for a Warehouse customer service agent.


Sessions
For your security, we have set your Session to expire after fifteen minutes of inactivity. If you do not use your keyboard or mouse for more than fifteen continuous minutes in a given period of time you will be automatically logged off of our system. Please remember that content is constantly being updated so it is a good idea to refresh or reload pages each time you visit The Warehouse. AOL users should be aware that the proxy servers AOL routes The Warehouse, and all web sites viewed by their members, will cache content for up to 72 hours. Also, for those of you who share a computer, but have different memberships, one user must log off before the next member enters the site.


Cookies
In order to enter the Warehouse, your browser must be configured to accept cookies. By default, most browsers are set-up correctly; however should you encounter errors when attempting to navigate the site, just follow these directions to set up cookies on your browser. Please note that these instructions have been tested on the newest, non-beta versions of each browser. Be sure to check that your browser version is current to ensure site compatibility. You can find free updates to any of the browsers below on their corresponding websites.

Internet Explorer
From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Privacy" tab. Move the slider to “Medium”. Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.

Firefox
From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Options" menu item. This will bring up a dialog box with a number of icons at the top. Click on the "Privacy" icon and then select the tab “Cookies”. Check the “Allow sites to set Cookies” box and make sure that the “Keep Cookies” drop down option is set to “until they expire”. Cookies should now be enabled.

Safari
From your browser window click on the “Safari" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a number of icons at the top. Click on the "Security" icon. Set the “Allow Cookies” option to anything besides “Never”. Cookies should now be enabled. back to top

AOL
From your AOL menu, click on the "Settings" menu, scroll down and highlight the "Preferences" menu item. This will bring up the "Preferences" window. Click on the "Internet Properties (WWW)" hyperlink. This should open a new dialog box. Click on the "Privacy" tab. Move the slider so it is NOT set to "Block all cookies". Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.

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Contact

Mailing Address
P.O. Box 1631
Charlottesville, VA 22902

Customer Service Phone #
(434) 984-6850

Fax #
(434) 817-4643

General Email
warehouse@davematthewsband.com

Customer Service
whcs@davematthewsband.com

Tickets
whtix@davematthewsband.com

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